Club99 Bilete Privacy Policy

Club99 Bilete is an online sports betting and casino gaming platform serving players in Bangladesh. When this Privacy Policy refers to "Club99 Bilete", "we", "us", or "our", it means the operator of the Club99 Bilete platform at https://club99-bilete.app.

Club99 Bilete acts as the data controller for the personal information you provide when registering, depositing, betting, or otherwise interacting with our platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it safe.

If you have any questions about this Privacy Policy or how Club99 Bilete handles your data, you can reach us at [email protected] at any time.

Club99 Bilete collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification providers where required. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

Club99 Bilete uses your personal data for the following purposes:

• Account management — to create, maintain, and secure your Club99 Bilete account.
• Identity verification — to confirm your age and identity as required by our licensing obligations.
• Payment processing — to handle deposits and withdrawals via bKash, Nagad, and Rocket.
• Service delivery — to allow you to place bets, play casino games, and access all Club99 Bilete features.
• Customer support — to respond to your queries, complaints, and requests.
• Fraud prevention — to detect and prevent fraudulent activity, money laundering, and abuse of our platform.
• Responsible gaming — to monitor betting patterns and intervene where there are signs of problem gambling.
• Legal compliance — to meet our obligations under applicable laws and our licensing framework.
• Marketing — to send you promotional offers and updates, but only if you have opted in to receive them.
• Platform improvement — to analyse usage patterns and improve the Club99 Bilete experience.

Club99 Bilete will never use your data for any purpose that is incompatible with the purposes listed above without first obtaining your consent.

Club99 Bilete processes your personal data on one or more of the following legal grounds:

• Contract performance — processing is necessary to provide the Club99 Bilete service you have signed up for.
• Legal obligation — processing is required to comply with anti-money laundering laws, age verification requirements, and our licensing conditions.
• Legitimate interests — processing is necessary for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent — where you have given us explicit permission, for example to receive marketing communications. You may withdraw consent at any time.

Where Club99 Bilete relies on legitimate interests as the legal basis for processing, we carry out a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms.

Club99 Bilete does not sell your personal data. We may share your data with the following categories of third parties only where it is necessary and proportionate:

• Payment processors — bKash, Nagad, and Rocket, to process your deposits and withdrawals.
• Identity verification providers — third-party KYC services used to verify your age and identity.
• IT and hosting providers — companies that provide the technical infrastructure that powers Club99 Bilete.
• Regulatory authorities — where we are legally required to disclose information to comply with our licensing obligations or respond to lawful requests from law enforcement.
• Fraud prevention agencies — to detect and prevent fraudulent activity across the platform.

All third parties who process data on behalf of Club99 Bilete are required to handle your data securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own purposes.

Club99 Bilete uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These cannot be disabled. They include session cookies that keep you logged in during your visit.
• Analytics cookies — help us understand how players navigate Club99 Bilete so we can improve the experience. Data collected is aggregated and anonymised.
• Preference cookies — remember your settings and preferences, such as language and display options.
• Security cookies — used to detect and prevent fraudulent activity and protect your account.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Club99 Bilete platform. We do not use cookies to serve third-party advertising.

Club99 Bilete retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data — retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records — retained for a minimum of 5 years from the date of each transaction.
• Support communications — retained for 2 years from the date of the last interaction.
• Marketing consent records — retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.
• Technical and usage data — retained for up to 12 months from collection, after which it is anonymised or deleted.

When data is no longer required, Club99 Bilete securely deletes or anonymises it so that it can no longer be linked back to you.

As a Club99 Bilete player, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data Club99 Bilete holds about you.
• Right to rectification — you can ask us to correct any inaccurate or incomplete data.
• Right to erasure — you can request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact Club99 Bilete at [email protected]. We will respond within 30 days of receiving your request. We may need to verify your identity before processing your request.

Club99 Bilete takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive account and financial data.
• Access controls that limit which staff members can view personal data, based on their role.
• Regular security audits and vulnerability assessments of the Club99 Bilete platform.
• Two-factor authentication options for player accounts.
• Monitoring systems that detect and alert us to suspicious activity in real time.

While Club99 Bilete takes every reasonable precaution, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your account has been compromised, please contact us immediately at [email protected].

In the event of a data breach that is likely to result in a risk to your rights and freedoms, Club99 Bilete will notify you without undue delay and take all necessary steps to contain and remediate the breach.

Club99 Bilete is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Club99 Bilete or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, Club99 Bilete will promptly investigate, close the account if confirmed, and delete any personal data associated with the underage user. We take underage gambling extremely seriously and have age verification procedures in place to prevent it.

The Club99 Bilete platform may contain links to third-party websites or services. This Privacy Policy applies only to Club99 Bilete and does not cover how third parties handle your data. We are not responsible for the privacy practices of any external sites.

We recommend that you review the privacy policy of any third-party site you visit. Club99 Bilete does not endorse or make any representations about third-party sites linked from our platform.

Club99 Bilete may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an in-platform notification and update the effective date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of Club99 Bilete after any changes have been published constitutes your acknowledgement of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Club99 Bilete handles your personal data, please get in touch with us:

• Email: [email protected]
• Platform: club99-bilete.app
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.

For data access or deletion requests, please include your registered mobile number and account username so we can locate your records promptly. We may ask for additional verification before processing sensitive requests.

This Privacy Policy, together with the Terms and Conditions and Responsible Gaming Policy, forms the complete framework governing your use of Club99 Bilete.